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Myth vs. Fact: The Truth About Collections

Updated: Nov 17, 2023

An asian woman sitting down and looking at another woman sitting next to her.

Debt collection is an integral part of running a business, but there are many misconceptions surrounding the process. Below we debunk common myths and present the facts about collections for marketing agencies so that you can feel confident in our services. With the help of a professional collections agency, like EverWorth, you can navigate the collections process while maintaining positive client relationships and preserving your reputation. Let's examine the truth behind these 10 common misconceptions and shed light on the realities of collections.

- Myth 1: The collection process is aggressive and confrontational

Fact: As a woman-owned collection agency, EverWorth employs an empathetic and respectful approach, aiming for an amicable resolution. By utilizing effective communication and negotiation strategies, we can recover outstanding debts while preserving the relationship between you and your clients.

- Myth 2: Using a collections agency will destroy client relationships

Fact: With the right agency, debts can be recovered while maintaining—and sometimes even strengthening—the client relationship. At EverWorth, we understand the importance of client relationships and take steps to ensure that the debt collection process does not harm the trust and partnership between you and your clients.

- Myth 3: Sending an account to collections means immediate legal action

Fact: Legal action is usually a last resort; most cases are resolved through negotiation and communication. Collections agencies, like EverWorth, strive to find mutually agreeable solutions before resorting to legal measures, saving time and mitigating unnecessary legal costs for both parties involved.

- Myth 4: Hiring a collections agency is too expensive for small agencies

Fact: Many collection agencies, including EverWorth, operate on a contingency basis—meaning we only get paid if we recover the debt. This makes professional collections services accessible and affordable for businesses of all sizes, allowing you to focus on your core business while leaving the debt recovery to the experts.

- Myth 5: Once you hire a collections agency, you lose all control

Fact: EverWorth works closely with clients, offering transparency and collaboration throughout the collections process. Clients have access to a client portal where they can track the progress of collections, maintain control, and stay informed every step of the way.

- Myth 6: Using a collections agency will harm the reputation of your business

Fact: Employing a professional, ethical collections agency like EverWorth can demonstrate your agency’s commitment to fair and lawful business practices. By choosing the right collections partner, you can enhance your reputation and showcase your dedication to fulfilling financial obligations.

- Myth 7: Debt collection is time-consuming and takes focus away from your core business

Fact: Outsourcing to a professional collections agency allows you to focus on your core business, while EverWorth handles debt recovery efficiently. With the expertise and resources of a collections agency, you can streamline your operations and save valuable time and resources.

- Myth 8: Old debts are lost causes and not worth pursuing

Fact: A significant percentage of old debts can be recovered with the right approach, and EverWorth has strategies specifically for these challenging cases. By employing proven tactics and leveraging our experience, we can successfully recover a substantial portion of old debts that may have otherwise been written off.

- Myth 9: Collection agencies operate in secrecy, leaving you in the dark until the end of the process

Fact: EverWorth prioritizes clear and regular communication with clients, providing updates and access to a client portal to check the status of collections. By maintaining transparency and keeping clients informed, we ensure that you are actively involved in the collections process.

- Myth 10: All collections agencies are the same, so it doesn’t matter which one you choose

Fact: The approach, success rate, and ethos of collection agencies can vary significantly. EverWorth’s empathetic approach is unique and results in higher recovery rates while preserving client relationships. Carefully selecting a collections partner that aligns with your business values and goals is crucial for successful debt recovery.


Debunking the myths surrounding collections helps businesses understand the realities of debt recovery and the benefits of working with a professional collections agency like EverWorth. By ensuring an empathetic approach, prioritizing client relationships, providing open communication, and delivering efficient results, we can navigate the debt collection process effectively while preserving the reputation and success of your business.

If your business is in need of debt collection services, contact EverWorth today to discover how our specialized approach can help you recover outstanding debts while maintaining positive client relationships.


About EverWorth

EverWorth is a debt collections company on a mission to help people feel financial relief by offering dignified and diplomatic debt collection services designed to help companies preserve their reputation and relationships. EverWorth currently offers commercial debt collection and business transformation consulting services for companies in 27 states. EverWorth is focused on growing our team, our partner network, and evaluating acquisition opportunities for consumer and commercial debt agencies across the country. We are 100% female-owned and based in Brooklyn, New York.


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